Klink - The unfortunate part is that CCI Distribution (or Storage Options - same place) were asked for help back in December / January last year and simply refused to do so.
If you look back to posts in January (ish) you will see posts from various developers that were trying desperately to get information from them regarding the relevant source code which is supposed to be freely available under GPL but they refused to give out all of it. I emailed them and got the same crap response. These are the facts as I understand them so far:
The earlier Scrolls were loaded with "hacked" versions of Android. When they were first advertised they did not mention that they had unlicensed "Markets". This was soon rectified - hence the disclaimer on their website. My belief is that the Chinese manufacturer sold them a job lot of the first Scrolls and omitted this crucial fact. As is common with the majority of Chinese-orientated items on EBay - they were... how to I put this.... "hookey".
SO have only ever replaced faulty items, they have never been repaired. However, they scan forums closely for signs of someone modifying a Scroll and if they can match the person with one they have been sent they claim the warranty is invalid (Illegal in the UK - if it has a hardware fault they are obliged to repair / replace it regardless of software state). How do I know this? Im an accredited engineer for eight different mobile manufacturers and they have to obey the same rules, SO are NOT above the law!
Stu (Site owner) had the foresight to start this forum as there was a gap in the market. Quite frankly its a bloody great hole not a gap! I would have thought that SO would be more co-operative, but alas no.
It is true to say that we all have learnt a lot about the Scroll since the forum started, and I for one am eternally grateful for the help I have received on here - and by God have I needed it!
The long and short of it is with these Scrolls people need to accept that there is very little or no official support.
/end rant
