Scroll Tablet PC | Scroll Excel Tablet Forum

but...after 9 hours charging....it won't turn on. So I haven't actually even see it turned on. I have to say having waited a week for it, its dissapointing. However reading around some more, Im beginning to think there is a big quality issue with this product. I can't see how a shipped product shouldn't at least turn on. Reading more about keyboard lag and this and that, I've decided this product is just not mature and I can't risk getting another one and have it do the same (fail to turn on) in the future. Real shame.

Did you try the reset button on the back?

Exactly the same happened to me. After 6 days wait for it to be delivered it was really disappointing. I phoned the manufacturer and they gave me a fault number, but didn't seem surprised that it had failed. E-buyer arranged to pick the tablet up the next day and said a new one would be sent out to me within 2 to 3 days. 4 days later I rang to see where it was and they informed me they had only just received the return which would take 3 to 5 days to process at which point another would be sent out. At this point I was so cross I told them to cancel the order and give me a refund. Maybe I will be tempted to order another one when e-buyer have lost the sole rights, but I will never order anything from them again now. I hope Amazon start selling them, at least their customer service is good.

cb95amc wrote:Did you try the reset button on the back?

Yes, that did nothing. However, should you really have to reset a product that has just been shipped to you? Everything I've seen points to issues on production quality thus far, however you can't tell how bad as people only mention when there is a problem.

Fosgran wrote:Exactly the same happened to me. After 6 days wait for it to be delivered it was really disappointing. I phoned the manufacturer and they gave me a fault number, but didn't seem surprised that it had failed. E-buyer arranged to pick the tablet up the next day and said a new one would be sent out to me within 2 to 3 days. 4 days later I rang to see where it was and they informed me they had only just received the return which would take 3 to 5 days to process at which point another would be sent out. At this point I was so cross I told them to cancel the order and give me a refund. Maybe I will be tempted to order another one when e-buyer have lost the sole rights, but I will never order anything from them again now. I hope Amazon start selling them, at least their customer service is good.

I agree, everything about Amazon is better, in particular, the returns policy and the returns procedure. I didn't even go down the replacement route. I don't mind going for a small brand and chancing it a bit but first experience out of the box counts and just because its cheaper than an ipad doesn't mean its ok for it to not do what it says on the tin. Note, I'm still not buying an ipad :O)

neilsupermac wrote:

cb95amc wrote:Did you try the reset button on the back?

Yes, that did nothing. However, should you really have to reset a product that has just been shipped to you? Everything I've seen points to issues on production quality thus far, however you can't tell how bad as people only mention when there is a problem.

Yep, there are undoubtedly far more quality issues with the unit than should be expected...I had to return the first unit I received due to a cluster of faulty pixels on the screen. However the second unit I received has been perfect thus far.

I hope they get the quality issues sorted, because for the price its an excellent piece of kit....Hopefully once a few more make it into the hands of developers we will start to see some custom roms which will make it even better