Faulty excel 2.3 tablet

[Doricde]

I bought my scroll excel 2.3.4 on the release date back in Dec 2011 and have had issues with my excel randomly rebooting and process not responding messages. These issues have increased in frequency to the extent that I could stand it no more and returned it to storage options under the warranty. Storage options identified a fault on the tablet and replaced it within 3 days but replaced it with the same model and build number.

build 97f1-d1-h1-h01-1291-20111128
part number 53715

When I turned the new replacement tablet on it rebooted within 2 minutes of turning it on and then it came up with a process error - force close or wait message. I did not have a chance to do anything to the replacement tablet other than turn it on. I am concerned that this tablet is showing the same issues as my old faulty unit and that this will continue to randomly reboot and show process unresponding messages.

I loved the scroll excel but it has become so unstable whilst doing anything on it, ie surfing the net, playing games or just on standby etc that I have fallen out of love with it. I bought it specifically to watch films etc whilst travelling and was disappointed at the outset with the lip sync issues but put up with this as a minor issue but continual rebooting and process failures is the last straw.

Has anyone had the same issues and will storage options refund the purchase price under the manufacturer warranty scheme?

In addition is the scroll excel 4.0 more stable or does it suffer the same problems? I read somewhere on here that the scroll extreme also suffers random reboot problems, is this correct?

[BobC]

In addition is the scroll excel 4.0 more stable or does it suffer the same problems? I read somewhere on here that the scroll extreme also suffers random reboot problems, is this correct?

I had two Extremes (both returned because of a problem with cracks in the case, not the firmware) and neither randomly rebooted. I wonder if this is because of my conservative use of the device - I used Opera as a browser and never played movies on it.

BobC

[Doricde]

Never had issues with the hardware, very sturdy the excel and had no issues with cracking etc. Sounds like you had a faulty batch with the extreme.

Does the scroll excel 4.0 suffer reboots and "force close" notices? Other than 4.0 is it the same as the 2.3?

[Trashcooky]

Never had issues with the hardware, very sturdy the excel and had no issues with cracking etc. Sounds like you had a faulty batch with the extreme.

Does the scroll excel 4.0 suffer reboots and "force close" notices? Other than 4.0 is it the same as the 2.3?

I have an Excel which had the same build datestamp as yours and came with 2.3.4 Gingerbread.
I had a lot of issues and eventually flashed Suggsy's 4.0.3 rom and then updated with CWM to ICS 4.0.4.
Currently I am very happy with this and it is very stable apart from the fact that I can't host usb devices with this ROM.
Several people who have bought the Excel ICS version have gone on to flash different roms but you will need to explore the Forum to read about their experiences.

[Doricde]

Thanks TrashCooky for the info. I am getting a scroll excel 4.0 as a replacement in a few days so will see how that goes.

A word of warning for any one purchasing from PC World Business - don't do it! I purchased the excel from them prior to christmas 2011 as they were the only company able to provide for christmas time. Storage Options and all other suppliers were out of stock. PC World Business will not refund or replace or repair any product after 7 days of the purchase date. Be warned!!