After sales
Posted: March 8th, 2012, 11:12 amHi. This is my first post, and I am using it to illustrate a matter that has slightly soured my experience with Storage Options but which I hope is not typical of their company??
In January, I bought my wife a Scroll Excel. We had seen the review on Gadget Show, done our own research into it, and decided that it would be a useful tablet for her to do her day to day general computing.
We also bought a '3' Mi-fi device. This allows us to use the Scroll anywhere we can pick up a '3' wifi signal. So far both devices have been excellent.
SO excellent, in fact that I decided that I would buy one for myself. I am absolutely blown away by the excellence of the product, and so are others that we have shown them to. So there could well be more orders heading Storage Options way. One of the main reason that we chose this tablet was that it supports Flash. Unlike the iPad which does not and costs over £400 (which has annoyed a few people we know who have ipads).I funded mine by selling my iPod for the same reason. I'm afraid until Apple get their act together with the Flash issue, it's not attractive.
So, having got my new Scroll home, and unpacked it, I set about plugging it into the mini keyboard that I had bought for it. Nothing.....no response at all. So I borrowed the cable from my wife's Scroll and it all came to life.
I then took my own cable (it's a simple USB to mini USB) and tested it for connectivity, and it is defective.
So, rang Storage Options. Guy took my message and said someone would ring back within 20 minutes.....Nothing.
Waited 6 hours.....Nothing. So rang them back. What's happened to my return call? Well you don't need to speak to anyone, just send an email. (Why couldn't they have told me that in the first place and saved us both time?
Sent the email Confirmed........and then Nothing again.
So rang them again.....what's happening. The guy I got put through to was sceptical that I had sent an email. What time was it sent, etc etc. and then told me that it would be very rare for this cable to be defective. I have to say he was quite cold, and almost surly. Perhaps they don't like complaints about their failure to ring customers back??
Anyway it will be sent (by 2nd class post) to replace the defective one. But Power Solutions should realise that this sort of slow and disinterested after sales response, is not a great advert for their company.
I am retired now, but I used to work in the fibre optics and internet development industry. So, my friend,I am quite capable of checking a simple cable out for conductivity, and data flow, as would many others be. Just because a cable or any other component is 'new' doesn't automatically assume that it works.
Lovely tablets, great at what they do, and a ready market, that's ready for cheaper tablets......but PLEASE wake up to the fact that there are other companies...........and it hasn't done anything to give me confidence should anything go wrong with the device.
In January, I bought my wife a Scroll Excel. We had seen the review on Gadget Show, done our own research into it, and decided that it would be a useful tablet for her to do her day to day general computing.
We also bought a '3' Mi-fi device. This allows us to use the Scroll anywhere we can pick up a '3' wifi signal. So far both devices have been excellent.
SO excellent, in fact that I decided that I would buy one for myself. I am absolutely blown away by the excellence of the product, and so are others that we have shown them to. So there could well be more orders heading Storage Options way. One of the main reason that we chose this tablet was that it supports Flash. Unlike the iPad which does not and costs over £400 (which has annoyed a few people we know who have ipads).I funded mine by selling my iPod for the same reason. I'm afraid until Apple get their act together with the Flash issue, it's not attractive.
So, having got my new Scroll home, and unpacked it, I set about plugging it into the mini keyboard that I had bought for it. Nothing.....no response at all. So I borrowed the cable from my wife's Scroll and it all came to life.
I then took my own cable (it's a simple USB to mini USB) and tested it for connectivity, and it is defective.
So, rang Storage Options. Guy took my message and said someone would ring back within 20 minutes.....Nothing.
Waited 6 hours.....Nothing. So rang them back. What's happened to my return call? Well you don't need to speak to anyone, just send an email. (Why couldn't they have told me that in the first place and saved us both time?
Sent the email Confirmed........and then Nothing again.
So rang them again.....what's happening. The guy I got put through to was sceptical that I had sent an email. What time was it sent, etc etc. and then told me that it would be very rare for this cable to be defective. I have to say he was quite cold, and almost surly. Perhaps they don't like complaints about their failure to ring customers back??
Anyway it will be sent (by 2nd class post) to replace the defective one. But Power Solutions should realise that this sort of slow and disinterested after sales response, is not a great advert for their company.
I am retired now, but I used to work in the fibre optics and internet development industry. So, my friend,I am quite capable of checking a simple cable out for conductivity, and data flow, as would many others be. Just because a cable or any other component is 'new' doesn't automatically assume that it works.
Lovely tablets, great at what they do, and a ready market, that's ready for cheaper tablets......but PLEASE wake up to the fact that there are other companies...........and it hasn't done anything to give me confidence should anything go wrong with the device.
) and I used to pride myself that - yes, I might occassionally get a complaint, but I never left any of my customers dissatisfied.